Privacy Policy
Your privacy is important. This full privacy page explains how contact form entries, optional file uploads, and any stored information are handled securely.
Information we collect
When you submit the form, we may collect your name, email address, selected spreadsheet tool, issue description, and any file you upload.
How we use your data
We use submitted information only to understand your issue, diagnose the problem, and provide support. We do not sell, rent, or share your personal data with third parties without consent.
File uploads
If you upload a spreadsheet file or related attachment, it is used only to review and fix your issue. Uploaded files are retained only as long as necessary to resolve the request and are then deleted unless you agree otherwise.
When you upload a file through the contact form, we treat it as part of your support request and do not use it for any other purpose. We also recommend only uploading files that are necessary to explain your issue, and you should keep backups of any original documents.
GDPR and your rights
If you are located in the EU or EEA, the General Data Protection Regulation (GDPR) gives you specific rights regarding your personal data. Spreadsheet-help processes only the minimum information required to respond to your support request.
Lawful basis for processing:
- Consent — when you submit the contact form and agree to data processing.
- Legitimate interest — to operate the service securely and respond to enquiries.
- Contractual necessity — when communication is required to provide support you request.
Your GDPR rights include:
- Right of access — request a copy of the personal data we hold.
- Right to rectification — correct inaccurate or incomplete information.
- Right to erasure (“right to be forgotten”) — request deletion of your data at any time.
- Right to restrict processing — ask us to limit how your data is used.
- Right to object — object to processing based on legitimate interests.
- Right to data portability — request your data in a structured, machine‑readable format.
- Right to withdraw consent — you may withdraw consent at any time without affecting the lawfulness of prior processing.
Automated decision-making: We do not use automated decision-making or profiling of any kind.
Data minimisation: We collect only the information required to understand and resolve your issue. Uploaded files are treated as part of your support request and are never used for analytics, marketing, or training.
Right to complain: If you believe your data has been handled improperly, you may lodge a complaint with your local data protection authority. You may also contact us directly to resolve any concerns.
We retain form submissions and uploaded files only for the time needed to respond to your request and to keep a record of the support provided. If you ask us to remove your data, we will delete it promptly.
Security
We take reasonable steps to protect your information against unauthorized access, loss, and misuse.
Contact
If you have questions about this privacy policy or want to exercise your rights, please submit a request via the contact form on the homepage.